As my first customers, please enjoy free shipping to United States and Canada for a limited time.

Each item has it's own processing and shipping times as I work with multiple suppliers all over the world in order to keep costs low for my customers. See individual product description for details.

Reborn Dolls: I will email you your tracking number once your order has shipped. Reborn purchases come with insurance during shipping.

I do not currently ship from this website to all countries, but if you wish to order a custom reborn internationally, send me a message.  I will get back to you with a quote for shipping and the rate in your currency. Must have a PayPal account for payment. 

Both "dolls" and "art" are supposed to be exempt from import fees or duties coming in to Canada and the USA, though this is at the discretion of the officer processing your order. These are the responsibility of the buyer, however; I suggest contacting the United States Customs and Border Protection Agency (U.S. CBP) if you do get charged to inquire about a refund for the customs fees.  For more info, visit https://usacustomsclearance.com/process/importing-art-into-the-us/ contact the U.S. CBP to inquire about custom fees. 

If you have questions prior to delivery, please contact me by e‑mail at sara@reborndollsbysara.com

Clothing, Accessories, Reborn Supplies, Etc.

I offer full refunds, replacements or store credits on everything in my store should you be unsatisfied. Buyer is responsible for shipping the item back to me, which may or may not be refunded depending on the issue. Please contact me for case by case info. For reborns, see below.

Reborns:

I offer 100% satisfaction on my reborns, guaranteed. If you are not happy with your custom or portrait order, no big deal. We can start over again. Always ask for clarification or better photos if you can't see something properly. Once the stork picks up the baby to go home, I don't offer refunds, however; I do stand behind my work. So if you need more stuffing, a zip tie, a limb falls off...anything - please let me know and I would be happy to help.

These art dolls are not toys and are not meant to withstand play by children.

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